Top skills for Customer service Jobs
Customer service is the act of offering assistance to both potential and existing customers. It is important to have great customer service in your Organization. Because it doesn't matter how great your product is. If your customer service is not good people will complain about it and you might lose your existing customers. Organizations can also define customer service according to their values and the type of help they intend to deliver. Why Customer service is Important? When more than 80% of people quit doing business with a company due to a bad experience, which means that every customer service interaction should be viewed as an opportunity to acquire, retain, or upsell. Customer service is a source of money. It offers clients a smooth, integrated experience that is consistent with the company's objective. According to studies, US companies lose more than 62 billion due to poor customer service, Seven out of ten customers say they would pay more to do business with a firm